SHIPPING, RETURNS & LEGAL DISCLAIMER
Last Updated: Wednesday August 5, 2026
1. SHIPPING & DELIVERY
Processing Time:
Orders are typically processed and handed to our shipping carriers within 1–2 business days (Monday–Friday, excluding holidays). In rare cases of high order volume, a short delay may occur. You will receive a confirmation email with tracking information once your order ships.
Tip: If you don’t see it, please check your spam or junk folder.
Carrier Partners:
We partner with USPS and UPS to provide reliable delivery. Once a package has been transferred to the carrier, it is in their possession. While we monitor shipments closely, Unfettered Research Materials cannot control or guarantee carrier transit times or handling.
Tracking Your Order:
For real-time delivery updates, use your tracking number directly on the carrier’s website.
Lost or Damaged Packages:
Contact us promptly if your order arrives damaged or appears to be missing. Reporting and investigation timelines are not automatic refund or replacement dates, and a carrier or supplier claim does not delay a remedy that is due under applicable law. Nothing in these procedures limits cancellation, refund or other rights required by applicable law.
- Lost or Delayed Packages: There is no minimum waiting period to report a delivery problem. Contact us if your order has not arrived when expected or tracking indicates a possible loss. We will review the tracking and delivery information and escalate the matter with the carrier or fulfillment provider as appropriate. We will arrange an appropriate resolution based on the findings and applicable law.
- Damaged Packages: Report visible shipping damage as soon as possible, preferably within 3 days of delivery. If damage is discovered later, contact us promptly after discovery.
Please provide your order number and, where available, clear photographs of the affected items, labels, and the shipping box inside and outside. If photographs are unavailable, contact us so we can review other relevant evidence.
The three-day request is not an automatic cutoff for review or rights required by applicable law. - Theft: We cannot replace packages stolen after a carrier confirms delivery. apexpeptideanalytics.com is not liable for stolen packages once marked as delivered.
2. RETURNS & REFUNDS
All Sales Final — No Returns or Exchanges:
Due to the sensitive nature of research materials and the potential for tampering, all sales are final.
We do not accept returns or exchanges once an order has been processed. This does not limit remedies for verified shipping damage, missing or incorrect items, carrier loss, or a documented product-quality claim. Please contact us so we can help.
Please verify your order before completing your purchase.
Order Documentation:
When reviewing an order issue, we may request available shipment photographs from our fulfillment provider.
3. CHARGEBACK POLICY
If you have a concern about an order or payment, please contact peptides@apexpeptideanalytics.com so we can review the relevant records and available resolution. Contacting Apex does not limit any applicable rights to raise a dispute with your payment provider. We will review payment concerns fairly and provide relevant, accurate records through the appropriate authorized process.
4. CONTACT US
Your satisfaction and trust are important to us.
For any issues related to shipping, damage, or order discrepancies, please contact our support team so we can help.
📧 Email: peptides@apexpeptideanalytics.com
📍 Address: 1309 Coffeen Ave Ste 19982, Sheridan, Wyoming 82801 United States